To better protect our company, team members and guests, please review our policies and standards.
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Consultation / Visit
Please understand that JONCEN PHI SALON provides extensive master education, but every designer obtains different background techniques and skills. The consultation is our most important process to any service.
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Consultations are complimentary with any scheduled appointment or $25 deposit without a scheduled appointment. 

Online service prices are all starting prices.
Duration of services are also estimates.

JPS will provide accurate price estimates and/or price quotes in person and during time of consultation.

Our designers may refuse service, reschedule for proper service duration, and/or recommend another master designer at JPS to satisfy the design.

Cancellation
Due to high demand, all scheduled appointments require a 24 hour minimum notice for cancellations and/or rescheduling.

Regular habits of cancellation/rescheduling under 24 hours will require a card on file to rebook.

Cancellation/rescheduling under 24 hours will result in a $25 fee.
No-Show will result in a $25 fee.

Refund Policy
JPS values our guests and believes in providing world-class-service during every visit. Unfortunately, we do not provide any refunds on salon services. 

If a guest is unsatisfied with the result, experience, and/or the process, JPS will provide a complimentary re-do within 14 days from original time of visit. 

The guest may receive a JONCEN PHI SALON in-store credit to use towards the original designer or our leadership team will designate recommended designers to re-do. The in-store credit may be used outside of the 14 days time frame and does not expire.

Salon Retail
All salon retail products may be exchanged and/or returned for JPS in-store credit within 30 days.

Our company will not provide refunds on retail products.

Extension Policy
Extension hair purchased at JPS is non-refundable. 

New Installation: 
  • Hair in stock or ordered by JPS must be paid in full to schedule an installation appointment
  • A 25% deposit for installation service is required 

Returning Installation:
  • A 25% deposit for installation service is required

JPS In-Store Credit
JPS in-store credit may be applied towards services and products.
The in-store credit is nontransferable, does not expire and may not be converted to cash. 
Guests may purchase JPS gift cards with the in-store credit.


For comments, concerns and/or questions regarding our policies, please contact us here.